What we collect
When you request a quote, send a message, or call or text us, we receive what you choose to share: your name, phone number, email address, the job address or city and ZIP code, a description of what needs to be removed, and any photos you attach. Our website also records basic technical information that any web server records, such as your IP address and browser type, to keep the site working and to block spam.
How we use it
- To reply with a price, schedule the job, and do the work.
- To contact you about the job by phone, text, or email.
- To protect our forms from automated abuse.
- To understand, in aggregate, how people use the site so we can improve it.
We do not sell your information, and we do not use it for marketing lists unrelated to your request.
Who handles it on our behalf
Form submissions and photos are delivered to us by email through Postmark, a transactional email provider. The site is hosted on Cloudflare, and our forms use Cloudflare Turnstile to tell people from bots. Cloudflare Web Analytics counts visits without cookies or personal identifiers, recording things like the page viewed, the referring site, the type of device and browser, and how quickly the page loaded. If analytics are enabled, Google Analytics may record anonymous usage data such as pages visited and buttons clicked; it does not receive the contents of your quote request. These providers process data only to deliver their service to us.
Photos you send
Photos you attach to a quote request or text to us are used to price and plan your job. We may keep them with the job record. We will not publish a photo of your property on this website or elsewhere without asking you first.
Text messages
If you text us, or click a "Text Photos" button that opens a message to our number, standard message and data rates from your carrier apply. We reply about your request and do not send promotional texts. Reply STOP at any time to end the conversation.
Cookies and storage
The site works without accounts and does not set cookies of its own. Your browser may store small pieces of information locally so the quote form behaves correctly during your visit. It also remembers, for up to 90 days, how you first found us (for example a Google search or an ad campaign, and the page you landed on). If you send a quote request or message, that information and the pages you viewed are included with it so we know which of our pages and listings bring in customers. It contains no personal details and is never shared. If analytics are enabled, Google Analytics sets its own cookies; you can block them in your browser settings without affecting your ability to request a quote.
Our own visit records
We also keep a simple record of how the site is used, stored in our own database (hosted by Cloudflare) and not shared with advertisers or other companies. It records the pages viewed and buttons clicked, such as call, text and quote; when the quote form is started, and when a quote or contact form is sent; the job size and timing you pick on the quote form and how many photos you attach; how you arrived (for example a search engine, an ad campaign or another website); your type of device (phone, tablet or computer); and your country.
These records use no cookies and do not include your IP address. They never include your name, phone number, email address, street address or ZIP code, the message you write, or your photos. Each visit gets a random identifier. If you send us a quote request or message, that identifier is included with it, so the pages you viewed during that visit can be connected to your request.
If your browser sends a Global Privacy Control or Do Not Track signal, we do not keep these records for your visit. If you then send us a quote request or message, it still includes how you found us and the pages you viewed, as described under "Cookies and storage", because it helps us understand which pages bring in customers.
How long we keep it
We keep quote requests and job details for as long as we need them to serve you and to keep ordinary business records. You can ask us to delete your information at any time by contacting us below, and we will do so unless we are required to keep it.
Your choices
You can contact us to see what information we hold about you, correct it, or ask us to delete it. You never have to provide an email address to get a quote; a phone number is enough. To stop our own visit records, turn on Global Privacy Control or Do Not Track in your browser.
Children
Our services are for adults. We do not knowingly collect information from anyone under 18.
Changes
If we change this policy, we will update the effective date at the top of this page.
Contact
A Plus Junk Removal KC
Independence, Missouri
816-588-2505
[email protected]